Frequently Asked Questions
1. What is the purpose of Ocyan's approval system?
The objective of the system is to qualify Ocyan's supplier base in relation to legal, tax, financial,
compliance and technical aspects, in addition to supporting the areas of Supplies, Health, Safety and
Environment with techniques in the assertive choice of their partners. The system also includes a due
diligence questionnaire, with self-assessment of compliance practices, combating corruption and money
laundering.
2. If I am not approved, could I still provide services to Ocyan?
No. Only suppliers approved in Ocyan's approval system will have their active registration to supply
materials and services.
3. Can any supplier be approved in the system?
Yes. Any supplier can participate in the approval process, as long as they are invited by the Supplier
Management team.
4. What is the relationship between Tech Social and the Ocyan approval system?
Tech Social is the company responsible for the approval system, technical support for the system and the
supplier analysis service, based on criteria defined by Ocyan.
5. Do I need to register and approve just the head office or also the branches?
It is necessary to approve the CNPJ with which the company will invoice Ocyan.
6. I sent an email with a portfolio, but I haven't received a response yet. How should I proceed?
Sending an email or even approval from your company does not guarantee a commercial relationship with
Ocyan. If you have already completed the email sending step, your data is now available to buyers, who
will contact you if there is an opportunity in your area of activity.
7. Does completing the registration and sending the documents guarantee that I am approved?
No. The complete filling out and uploading of documents will serve as a basis for Tech Social to analyze
your company according to Ocyan's criteria. After the analysis, you will receive an email informing you
whether your documentation is approved or not.
8. I don’t have all the requested documents. How should I proceed?
The approval process can only proceed with the uploading of all requested documentation. The supplier
may include part of the documentation, exit the system, and upload the remaining later. The supplier has
ten days to complete the entire registration process.
9. My company is approved by Ocyan. Do I have trade guarantees?
The documentation approved in the Homologation System does not guarantee that Ocyan will negotiate or
close orders with your company.
10. My annual approval process has expired and I want to continue supplying Ocyan. What should I do?
You will be alerted 30 days in advance when your approval expires and will need to renew it. In
addition, it will be necessary to maintain approved documentation to continue with active registration
with Ocyan.
11. I have already sent all the requested documentation and it was not approved. How should I proceed?
After sending all documents, the partner company has three business days to analyze the supplier. If any
document is not approved, the partner company will send an email informing you of the non-compliance.
Until the supplier has all the documentation approved, they will not be able to negotiate or close
orders with Ocyan.
12. After submitting the documents, what is the deadline for approval?
The deadline is up to ten business days to complete the analysis of all documentation and return with an
approval or disapproval response.
13. My company was asked for a document, but I don't know it. Who can support me in this case?
Ocyan's partner company can support you if you have any questions about the requested documents. The
communication channels are: help link in the system itself; link in the system to resolve questions
online and contact telephone number (number available in the system).
14. I have questions/problems navigating the system. Who can support me?
For these cases, the partner company has two support channels, which are: help link in the system itself
and contact telephone number (number available in the system).
15. What are the benefits for my company of using the approval system?
By using the Homologation System, the supplier will have a more efficient management of the legal
documentation necessary for its economic activity and the system will alert it in advance regarding the
expiration date of each document. Furthermore, the supplier will make documentation available to all
Ocyan Units through a single channel, in a more organized way and with less effort, as public documents
will be uploaded by the partner company. The System will also analyze suppliers in the same Purchasing
Category equally and competition will be fairer, as it will only occur between equally qualified
suppliers.
16. Can I issue an invoice from a branch that is not yet approved?
No, because for an invoice to be posted in the ERP and generate payment, the supplier must be approved
and registered in the ERP.